Customer Safety is Our Top Priority
Every Vehicle Is Deep
Cleaned and Sanitized
Before Leaving The Lot
Every morning each vehicle is cleaned inside
and outside with a CDC approved cleaner.
This deep cleaning includes every contact
surface of both the passenger and the driver.
Vehicles Are Sanitized
Before and after every trip, our professionally
trained chauffeurs sanitize client touch points
and areas, including seatbelts, armrests,
and door handles.
Is The New Normal
Your safety is of utmost importance to us and
our team members. To practice correct social
distancing, we are limiting the contact and
sharing of items between chauffeurs and clients.
As questions and concerns arise as a result of COVID-19, please be informed that the health and safety of our customers, partners and employees is our top priority. Therefore, Grid Transportation has implemented all precautionary measures to provide the highest level of protection and taken the following steps to proactively safeguard our operations. Find more details below and for 10 passenger vehicles or larger,
After consulting with legal and medical professionals—as well as with a large number of our customers and team members, Grid Transportation has mandated that a protective face mask must be worn by both driver and passenger on every trip, from initial contact to trip completion. The below protocols are based on sanitization best-practices, recommendations from the WHO and CDC, and specific expectations from customers that have re-initiated their 2020 travel programs.
What we are doing to protect our customers
Our sedans, suvs, limos, and buses are cleaned and disinfected between each ride with cleaning and disinfectant agents (eco-friendly and scentless), paying particular attention to:
trunk door handle,
interior door panels,
lights and climate control buttons,
ventilation buttons and openings,
What prevention measures should you take against COVID-19 while traveling?
Grid Transportation kindly suggests that our customers practice the following measures while travelling:
Sanitize your hands before and after a ride
Avoid touching your eyes, nose, and mouth
Cough into the bend of your elbow
Wear a face mask if you are sick, or suffering from frequent coughing or sneezing
In case you are experiencing difficulty in breathing or rise in body temperature, consult a doctor
Maintain a safe distance of minimum three feet from everyone, regardless of whether they are exhibiting symptoms or not
Wash your hands often with soap and hot water for at least 20 seconds
Avoid close contact with people who are sick
Stay home if you are sick
Cover your cough or sneeze with a tissue, and immediately place the tissue in the trash
Clean and disinfect frequently-touched objects and surfaces using a regular household cleaning spray or wipe
A thorough cleaning of each vehicle’s interior and exterior is conducted daily. All interior surfaces in the vehicles are wiped down and sprayed using a disinfecting spray and sanitizing wipes. Our vehicles are sanitized every day after the service with an ozone generator which kills germs by breaking them down on a molecular level. A bottle of hand disinfectant is kept in each vehicle and is available on request.
We have removed all printed and reading materials from the backseat pockets of each vehicle. In addition, all amenities such as candy, mints and beverages have been temporarily removed, unless requested. Sealed water is still available upon request. The cooler has been moved to the front seat, and our chauffeur would hand a bottle of water to the client rather than letting them put their hands in the cooler themselves.
Our team will inform you of additional waiting time (if) required to allow the chauffeur to disinfect the vehicle before you are greeted. We will communicate it during the reservation process via phone call and email / text confirmations. Last but not least, our teams will make every effort to keep the same chauffeur in the same vehicle as much as possible.
What we are doing to protect our chauffeurs and team members
As a precautionary measure, all our chauffeurs are wearing medical face masks and gloves during the ride and have been asked to avoid shaking hands. Before every ride, all our chauffeurs are closely monitored and strongly advised not to report for work if they notice any symptoms of illness. As per our usual service standard, our chauffeurs will open the vehicle doors for the customers.
We require that the sharing of all physical materials between our customers and chauffeurs is limited.
We strongly advise a safe distance of minimum 6 feet (about 2 arms’ length) between our chauffeurs and our customers wherever possible. Our guests are required to sit in the back seat to keep a safer distance.
Our chauffeurs will dispose of the gloves used between each ride to avoid cross-contamination.
After each service, our chauffeurs will disinfect the entire passenger cabin.
We have timely adopted a home working policy. We are confident our approach to working remotely means the measures we have in place can ensure business continuity. All our employees are closely monitored and strongly advised not to report for work if they notice any symptoms of illness. We are encouraging our staff to limit face-to-face contact unless absolutely necessary to help reduce the risk of infection.
After introducing the above measures, in line with official local guidance, we would like to assure you that it is business as usual within our company. However, as this is a rapidly changing situation, we will continue to closely monitor developments and will provide you with updates as required. We take our duty of care toward our employees and passengers very seriously. We instruct all our staff to continue the strict implementation of our internal safety procedures and additional hygiene measures.