faq
Grid Transportation Service Frequently Asked Questions
To make your chauffeured ground transportation service experience go as smoothly as possible, we have listed the most common questions we are asked. However, if there is a question which is not listed here, please do not hesitate to contact us at 312.761.4039 or book@gridlimo.com
What are the hours of operation?
We service 24/7 for your peace of mind.
Are you closed on holidays?
No. We operate 7 days a week, 365 days a year. A $10 surcharge applies on federal holidays.
Can I book a vehicle per hour?
Yes. Vehicles can be booked by the hour depending on the size and model. A minimum of 3 hours is required.
How can I book, change, or cancel a service?
You can do this via email: book@gridlimo.com or phone. All changes must be handled by the Customer Care Team—not the chauffeur.
Is there a fee for meet-and-greet service?
Yes, there is an additional $60 charge for meet-and-greet service.
Is there a fee for car seats?
Yes, car seats are available for $25. Options include booster, forward-facing, and rear-facing seats. You must provide the child’s age or weight in advance so the correct seat is installed.
Do you offer an event or VIP service?
Yes. Their event team handles full transportation logistics for events and VIP services in the Chicagoland area, including planning, implementation, and onsite coordination.
How do I contact your customer care team?
You can reach them by phone at 312.975.3740 or via email at book@gridlimo.com
